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123 HP Envy 5010 Printer Not Found During the Network Driver Setup

This document is for wireless and wired network connection from your Mac computers. You can also get HP Print Driver and Software for Mac from the HP Official website. It uses a guided installer to set up your printer device in a WiFi or a Wired Network connection. Follow these Troubleshooting instructions, if HP Envy 5010 Printer Not Found during Network Driver Setup during the installation process.

Step 1: Restart your Device

Restart your computer, printer and router, to detect and resolve all types of network and communication error. Then, unplug the power cord from the router and turn off the printer and computer device. Close all running programs and shut down the computer device. Now, re-connect the power cord to the router. Then, ensure that the internet activity light starts blinking to confirm the network connection status.
 
Next, turn on your computer and printer device. Now, try to install the HP software again. The system can resolve the HP Envy 5010 “Printer Not Found” if it can detect the printer. If the Printer is still not Found Continue with the next step.

Step 2: Check with Printer and Network Status

Ensure that the network is working correctly and the printer is in Ready state for the network setup. Check with the router band, some of the HP Printers won’t support both the 2.4GHz and 5.0GHz frequency bands. Ensure that you have enabled the 2.4GHz band. If the router broadcasts assigns separate network name for each band then connect your printer device to 2.4GHz band.

HP suggest you to use the router that supports Bonjour which is a Apple’s Network Discovery Software. It Helps to find the printer that supports wireless printing.  Don’t connect your printer device  to the guest or host network.

Make sure that printer is ready for the network setup, Get the network name and status information from the network icon.

Before the printer software installation process, disconnect Virtual Private Network. Now try to install the HP software again, if the HP Envy 5010 Printer Not Found during Network Driver Setup issue is still not resolved yet then continue with the next step.

Status 3: Printer and Network Connection

Try to connect the HP printer to the network  manually so that the HP installer can detect the printer device. IF you have touch or text-based control panel then you can use the wireless setup wizard or try to use the WiFi Protected Setup (WPS).

Touch or Text -Based Control Panel

Wireless Setup Wizard tool helps you through the wireless network setup process. Use the guided tool to select network name and input the password to make the network connection.

Get the required information Network name (SSID), Network security password and a computer that is connected to the same wireless network as your printer device.

Next, unplug USB and Ethernet cables from the printer. Choose Wireless Setup Wizard and follow the on-screen instructions to complete the network connection process.

Basic Control Panel Printer

Press and hold wireless button for more than two seconds, release the button once the wireless light starts to blink.

Press WPS button within two minutes, your printer device will instantly establish a network connection with the wireless network.

If the HP Envy 5010 Printer Not Found during Network Driver Setup issue is still not resolved, then continue with the next step.

Step 4 : Reset the Printer

Choose System preferences from the apple menu. Based on your Mac OS version. Select Print and Fax, Print and Scan or Printers and Scanners. Right-Click on the blank space and choose Reset Printing System. Choose Reset in the Confirmation window and Input the Administrator name and password and select OK.

Step 5:  Uninstall the HP Software

Choose Finder from the Dock menu, From the menu bar choose GO and select applications. Open HP or Hewlett-Packard folder in the applications. Then, double-Click on the HP Uninstaller and stick on to the on-screen instructions to remove the HP software from the computer and to fix HP Envy 5010 Printer Not Found during Network Driver Setup issue.

Step 6: Re install the HP software

Turn on the printer device, Visit HP Customer Support – Software and Driver Downloads. Select your printer device from “Let’s identify your product to get started” and enter your printer model number and choose submit. You can also change the operating system version with the change option. Select Download next to HP Easy Start or next to the Full feature Driver.

Open HP Easy Start .dmg from downloads folder and start the installation process. Then, follow the  on-screen instructions to complete the printer connection process. Using the Print Using menu, you can add the printer device to the printer queue and select your printer name from the pop-up menu.  Then,  choose Add. Now Return to the HP Installer to complete the Installation Process and fix HP Envy 5010 Printer Not Found during Network Driver Setup issue.

123.hp.com/setup